Wow thats a crazy story! What are you gonna do?
Warning Lawrenceville Honda-Yamaha
Warning
Warning Lawrenceville Honda Yamaha, Georgia has a great selection of bikes and ATV's and also great prices, but their customer service sucks. I searched high and low for the best prices on a new 2007 CBR1000 and found that they had the best prices in the Atlanta area. So I made a couple of visits to Lawrenceville HY and looked at their selection and spoke to a few salespeople. On May 9, 2007, me and the wifey went to LHY and talked to a salesman. He began his hipressure sales pitch and wanted me to leave a deposit. I left the store without doing this, but the salesman chased me out and asked what he could do to earn my bizness. I left a deposit and told Jeff of my intention to pick bike up in a couple of months. I changed my mind, by this time Jeff no longer worked there. Kevin (Sales mgr) agreed to give me my deposit back, he asked me to fax cc info so he could return deposit. A week passed and partial deposit was put back on CC. I called to ask about remaining deposit and he said they would be sending it through the mail. A week passed and nothing, so I called and Kevin said the owner had decide not to give me my money back. Instead they would allow me to use it as store credit , good for one year from intial deposit. Called this week and Wendy Sue told me that Kevin no longer worked there but had left a not saying my credit would expire January 30, 2007. Called back and spoke to Wendy about this and she told me to sue them, that they don't care.
Warning Lawrenceville Honda Yamaha, Georgia has a great selection of bikes and ATV's and also great prices, but their customer service sucks. I searched high and low for the best prices on a new 2007 CBR1000 and found that they had the best prices in the Atlanta area. So I made a couple of visits to Lawrenceville HY and looked at their selection and spoke to a few salespeople. On May 9, 2007, me and the wifey went to LHY and talked to a salesman. He began his hipressure sales pitch and wanted me to leave a deposit. I left the store without doing this, but the salesman chased me out and asked what he could do to earn my bizness. I left a deposit and told Jeff of my intention to pick bike up in a couple of months. I changed my mind, by this time Jeff no longer worked there. Kevin (Sales mgr) agreed to give me my deposit back, he asked me to fax cc info so he could return deposit. A week passed and partial deposit was put back on CC. I called to ask about remaining deposit and he said they would be sending it through the mail. A week passed and nothing, so I called and Kevin said the owner had decide not to give me my money back. Instead they would allow me to use it as store credit , good for one year from intial deposit. Called this week and Wendy Sue told me that Kevin no longer worked there but had left a not saying my credit would expire January 30, 2007. Called back and spoke to Wendy about this and she told me to sue them, that they don't care.
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Hey
I am on a mission to make sure that no one else have the same type of bad customer service that I experienced. I am planning to run an ad in the Atlanta Journal and the Gwinnett newspaper for a month straight to let people know about their terrible bussiness practices. I am also going to post on the different motorcycle forums on a normal basis. In this day and time when gas prices are soaring and the economy is bad, it doesn't help to save a dollar and then be treated like Sh1t. I don't care about hurting their overall sales but I feel it is important for everyone to know that they don't value their customers. I called the owner at home Saturday one time and she stated that because I reported them to the BBB, reported them to Honda America Customer Service, and did a truthful review on Citysearch that I was harassing them. She told me not to call her, but to have my lawyer to call her. All of the above actions were within my legal rights. So far I have posted my story on 10, that's right ten forums in the last two days.
I am on a mission to make sure that no one else have the same type of bad customer service that I experienced. I am planning to run an ad in the Atlanta Journal and the Gwinnett newspaper for a month straight to let people know about their terrible bussiness practices. I am also going to post on the different motorcycle forums on a normal basis. In this day and time when gas prices are soaring and the economy is bad, it doesn't help to save a dollar and then be treated like Sh1t. I don't care about hurting their overall sales but I feel it is important for everyone to know that they don't value their customers. I called the owner at home Saturday one time and she stated that because I reported them to the BBB, reported them to Honda America Customer Service, and did a truthful review on Citysearch that I was harassing them. She told me not to call her, but to have my lawyer to call her. All of the above actions were within my legal rights. So far I have posted my story on 10, that's right ten forums in the last two days.
Sorry to hear about your experience good luck to you.
More nonsense from Lawrenceville. Someone directed me to this thread as another warning, so here is my experience from yesterday...
If anyone else needs a reason not to go to these people, let me know! I've also reported them to BBB.
Warning - long rant ahead!
OK, so after listening to the advice in my other motorcycle forum we go looking for a Honda Reflex for my wife. Lawrenceville Honda/Yamaha (Georgia) had two used Reflexes on cycletrader.com for sale, so we drive the 75 minutes or so down there to take a look.
One of them was sold, but the other was available and we looked at it and decided to buy. I noticed that the back tire has about 1/8th" tread left, so I ask for a new one. They say no and quote about $185 for a new one with fitting. OK, wife really wants the bike so we accept the deal without the tire (I can probably get one cheaper - or at least get a couple thousand miles out of it before replacing it).
We hand over a check from our equity account for the total ($4499 + 94.50 doc fees, tax and 19.00 title - total just under $5k). Blow #1, they can't verify the check and do not accept credit cards, so we had to apply for a Honda Card (and pay it off within 30 days to avoid interest), which we agree to do. We've been at the stealer for about 3 hours at this point and really want to get away!
We go and get a bite to eat while they get all the paperwork ready and when we get back, I realize that the scooter was on offer at cycletrader for $4299, not the $4499 they were charging. So I mention this to the salesman and he goes away and brings it up online and, sure enough, I was right. He goes into a whole big discussion with his manager and, eventually, the manager signs off on the lower price. We should have walked away long before this point, but the wife really wanted the bike, so we accepted the deal and waited for the paperwork to be redone.
After a total of almost five hours, the sales manager comes over to me and says "I spoke to my boss on the phone and he won't do the price of $4299. If you want the bike, it's $4499!" - What the?????!!!!!!
We got in the car and left. I've had to deal with an unhappy, sobbing wife since we left and I'm furious that we were treated this way. You can bet that the dozen or so people still in the store when we left heard what happened and even the people in the parts department were apologizing to us when I returned the Kuryakin grips I had bought for my RSMV while we were waiting.
So, bottom line. For $200, they lost a sale of a Reflex, lost $102 in accessory sales (which is where their biggest line of profit is) AND lost a customer - and the custom of everyone I can tell about this!
We are still in shock as to the way we were treated and, as a result, I urge anyone considering buying so much as a crampbuster from Lawrenceville Honda/Yamaha to look elsewhere.
Sorry to rant, but I'm still fuming (can you tell?).
If anyone else needs a reason not to go to these people, let me know! I've also reported them to BBB.
I Dont Want To Be A Jerk, But What Is A Deposit For?
A DEPOSIT IS THERE FOR YOU TO SHOW THE SALESMAN I WILL FOR SHURE BUY THIS PRODUCT, IF I DONT I WILL FORFIT THE 100 OR 1000 OR 50 DOLLORS I LEFT..I WOULD NOT HAVE GAVE YOU 1 PENNY BACK!!! TELL ME WHY DO PEOPLE LEAVE A DEPOSIT IF YOU CAN CHANGE YOUR MIND AND THEN THEY JUST GIVE IT BACK? :cheeky4:
A DEPOSIT IS THERE FOR YOU TO SHOW THE SALESMAN I WILL FOR SHURE BUY THIS PRODUCT, IF I DONT I WILL FORFIT THE 100 OR 1000 OR 50 DOLLORS I LEFT..I WOULD NOT HAVE GAVE YOU 1 PENNY BACK!!! TELL ME WHY DO PEOPLE LEAVE A DEPOSIT IF YOU CAN CHANGE YOUR MIND AND THEN THEY JUST GIVE IT BACK? :cheeky4:
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